Terms of Use
These Terms of Use (“Terms”) govern your access to and use of our online gaming platform, including all games, features, and services offered through this website. By registering an account and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to modify these Terms at any time, and your continued use of our platform constitutes acceptance of such modifications. Last updated: January 22, 2026.
1. Account Registration and Eligibility
To access our gaming platform, you must create a registered account by providing accurate, complete, and up-to-date personal information. You represent and warrant that you are at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater. You must be a resident of the United Kingdom or another jurisdiction where online gaming is legally permitted and our services are available.
Your account is personal and non-transferable. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree not to share your username or password with any third party and to notify us immediately of any unauthorized access or suspicious activity. We reserve the right to suspend or terminate accounts that we reasonably believe violate these Terms or applicable law.
- You must provide your real legal name, date of birth, and residential address during registration
- You are responsible for all transactions and activities conducted through your account
- We may conduct identity verification checks at any time, including before payment processing
- You may not create multiple accounts; duplicate accounts will be closed and funds may be forfeited
- Account holders must be the rightful owner of any payment methods used for deposits
2. Responsible Gaming and Wagering Limits
We are committed to promoting responsible gaming practices and protecting our users from gambling-related harm. We strongly encourage all players to gamble within their means and to seek help if they develop problematic gambling behaviours. Our platform provides various tools and resources to help you maintain control over your gaming activity, including deposit limits, betting limits, time-out features, and self-exclusion options.
You acknowledge that gambling carries inherent risks and that it is possible to lose money. You agree to gamble only with funds you can afford to lose and to never use borrowed money or credit for gaming purposes. The odds favour the house in all games offered on our platform, and no strategy or system can guarantee consistent winnings.
| Control Feature | Purpose | Accessibility |
|---|---|---|
| Deposit Limits | Restrict the amount you can deposit within a specified period | Account Settings |
| Betting Limits | Cap the maximum stake per spin or bet | Game Preferences |
| Time-Out | Temporarily suspend account access for a set period | Account Settings |
| Self-Exclusion | Permanently or semi-permanently close your account | Account Settings or Support |
3. Deposits, Withdrawals, and Financial Transactions
We accept deposits through various payment methods, including debit cards, credit cards, e-wallets, bank transfers, and other third-party payment processors. All financial transactions are processed securely using industry-standard encryption technology. You are responsible for ensuring that funds used for deposits are your own and obtained lawfully.
Minimum and maximum deposit amounts are specified during the deposit process. Deposits are processed immediately in most cases, although processing times may vary depending on your chosen payment method and your financial institution. Withdrawal requests are typically processed within 24 to 48 business hours, though some payment methods may require longer processing periods. Withdrawal funds will be returned to the same account or payment method used for the original deposit whenever possible.
- All deposits and withdrawals are subject to verification checks to prevent fraud and money laundering
- We may request supporting documentation (identification, proof of address, payment method verification) at any time
- Withdrawals may be temporarily delayed if verification is required or if suspicious activity is detected
- Currency conversion fees may apply depending on your location and payment method
- We are not responsible for delays caused by third-party payment processors or financial institutions
- You may not use our platform to process payments for illegal activities or breaches of sanctions
4. Bonuses, Promotions, and Terms Conditions
We offer various promotional bonuses including welcome bonuses, reload bonuses, free spins, and loyalty rewards. Each promotion is subject to specific terms and conditions that you must accept before claiming. Bonuses are granted at our sole discretion and may be withdrawn or modified without notice if you violate these Terms or engage in bonus abuse.
Bonus funds are separate from real money funds and must be wagered according to specified wagering requirements before they can be converted to real money or withdrawn. Wagering requirements are calculated based on the bonus amount multiplied by a set factor (for example, a £10 bonus with 35x wagering requires £350 in total wagers). Different games contribute different percentages towards wagering requirements; some games may not contribute at all.
- Bonuses are available only to eligible players in permitted jurisdictions
- Bonuses may have expiration dates; unclaimed or unmet wagering requirements will expire
- Maximum win limits may apply to bonus funds or free spins
- We reserve the right to forfeit bonus funds and related winnings if abuse is detected
- Bonus abuse includes but is not limited to: collusion, exploitation of system errors, and multi-accounting
- All promotional terms must be read carefully as they override general Terms of Use where applicable
5. Game Rules, Odds, and Game Interruption
Our platform offers a wide variety of games including video slots, table games, live dealer games, and sports betting products. Each game has its own specific rules, paytables, and odds, which are displayed in-game and accessible through our help sections. Random Number Generators (RNGs) power all games to ensure fair, unpredictable outcomes. Our RNGs are regularly tested and certified by independent auditing bodies to meet UK regulatory standards.
We guarantee that all games function as specified and that no personal information, gaming history, or account activity influences game outcomes. However, we reserve the right to interrupt, suspend, or cancel any game session if we detect technical malfunctions, unauthorized access, breach of terms, or other suspicious activities. Any bets placed during a malfunctioning game may be voided, and affected players will be notified promptly.
- Return to Player (RTP) percentages are fixed for each game and published in compliance with UK Gambling Commission regulations
- Game errors, glitches, or system failures render any affected bets void
- We are not liable for losses incurred due to connectivity issues, device problems, or interruptions on your end
- All game outcomes are final once confirmed and recorded in our system
- Disputes regarding game results must be reported within 30 days of occurrence
- We maintain complete game logs and records for dispute resolution purposes
6. User Conduct and Prohibited Activities
As a user of our platform, you agree to conduct yourself in a respectful manner and to comply with all applicable laws and regulations. You are strictly prohibited from engaging in any activities that might harm our platform, other users, or our business operations. This includes but is not limited to fraud, money laundering, harassment, collusion, system exploitation, and violation of intellectual property rights.
We maintain zero tolerance for cheating, hacking attempts, or any form of platform manipulation. This includes the use of automated tools, bots, scripts, or third-party software to interact with our games or systems. Violation of these prohibitions will result in immediate account termination, forfeiture of all funds, and potential legal action. You also agree not to use our platform for purposes of disguising the origin of illicit funds or facilitating illegal transactions.
- You must not attempt to access restricted areas of our platform or bypass security measures
- You must not engage in collusion with other players or employees to manipulate game outcomes
- You must not use our platform to process payments for illegal goods, services, or activities
- You must not harass, threaten, or abuse our staff members, other players, or third parties
- You must not disclose your account credentials or allow others to use your account
- You must not attempt to reverse or dispute legitimate transactions without valid cause
- Violation of conduct standards may result in permanent exclusion from our platform
7. Liability Limitations and Dispute Resolution
To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our platform, including lost profits, lost data, or lost opportunity. This limitation applies regardless of the cause, including negligence, breach of contract, or breach of warranty, and whether or not we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from these Terms or your use of our platform shall not exceed the amount you have deposited into your account during the preceding twelve months. In the event of a dispute, you agree to first attempt resolution through our customer support team within 30 days of the disputed incident. If an amicable resolution cannot be reached, you may escalate your complaint to the UK Gambling Commission, which oversees and regulates our operations.
| Dispute Type | Resolution Process | Timeframe |
|---|---|---|
| Game Outcome Dispute | Contact support with game ID and timestamp; we review logs | 5-7 business days |
| Payment Processing Issue | Provide transaction details; we investigate with payment processor | 7-10 business days |
| Account Access Problem | Verify identity and provide account details; we restore access | 2-3 business days |
| Bonus Terms Dispute | Reference specific promotion; we review eligibility and terms | 3-5 business days |
You agree to resolve disputes exclusively through our internal resolution process and the UK Gambling Commission before pursuing any external legal action. These Terms constitute the entire agreement between you and our platform regarding your use of our services. Any provision of these Terms that is found to be unenforceable will be severed, and the remaining provisions will continue in full force. Your continued use of our platform after any modification to these Terms indicates your acceptance of the updated Terms.